I read yesterday a complaint about a good client that stopped being good: Payment for the last couple of invoices is overdue by two or three months. The author of the message asks for ideas/advice to get paid. The agency is located in the US so it is not feasible to wait for the owner at the door.
There were several ideas, some quite soft, some a little bit harsher, but what knocked me off my socks was the author’s reaction: He doesn’t want to denounce this agency to the Better Business Bureau or post an unfavorable review at any of the payment practices lists because the agency is a good client and pays good rates, although it is not answering his mails demanding payment…
Let’s review something very basic: What’s a good client?
Good clients depend on the translator and the agency/direct client. Together, they’ll reach a consensus on several key points.
1. Rates
I read quite often the following: “He is a good client, but rates are low”… No, no, no. Rates depend on the translator, his/her savoir-faire to negotiate them, and his/her desire to accept whatever s/he is offered. Let me explain what I mean: If I ask for 10, get offered 6, and I take it , those low rates are to be blamed on me exclusively. When I am offered low rates, I always have an ace up my sleeve: “Thank you very much, but no, thank you”. I know some translators feel sick at the thought of saying no, but guess what: You need to learn how to say NO.
2. Payment
Good clients are also defined by their payment policy. It is important they follow their own policies, so that I can trust I have my money in the bank to pay my mortgage or my car. I personally give my clients net 30, which is the most common terms, but I don’t mind accepting net 45 if the agency is fine-tuned that way. Besides payment periods, we need to know whether they prefer an invoice per project, a monthly invoice… With newer clients, I usually issue an invoice per project; with clients I know well, I issue monthly invoices or invoices when I reach a minimum amount.
3. Treatment
After the two previous considerations, treatment is a deal breaker for me: Are they nice? Are deadlines reasonable? Are projects interesting? It is important to collaborate with someone who is nice, helps you solve terminology problems, and is genuinely interested in the quality of your work.
For me, these three conditions are sine qua non. If any of them is missing, the likelihood of collaborating with that client evaporates, because our relationships with clients are based on trust. This doesn’t mean a good client may get behind with payment, that’s quite common. What’s truly devastating is that they don’t bother to reply to your mails inquiring about the delay.
P.